Shipping policy
This Shipping Policy applies to all purchases made through the Trade Loka website.
Shipping Range
We currently ship only within the USA. We cannot ship to P.O. boxes, military bases, or diplomatic locations.
Shipping Costs
Free shipping on all orders. All costs are clearly stated at checkout.
Order Processing and Delivery Times
- Order Cut-off Time: Our daily cut-off time is 5:00 PM Central Standard Time, Monday to Friday. Orders placed after this time or on weekends will be processed on the next business day.
- Processing Time: Orders are typically processed within 1-2 business days.
- Transit Time: The estimated transit time is 5-7 business days.
- Total Delivery Time: Therefore, the total estimated delivery time is 6-9 business days.
Shipping Process
We typically ship via DHL or FedEx. However, other couriers may be used. After your purchase, you will receive an email with tracking information. All shipments are insured. If your package is lost or damaged, please contact our customer service team within 7 days of receiving your package.
Contact Information
For questions about your order or our shipping policy, please contact our customer service via:
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Email: info@tradeloka.com
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Phone: +1 (213) 401-9045
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US Office Address: 30 N Gould St, Suite R, Sheridan, Wyoming 82801, USA
- Head Office Address: 6 Nikau rd, Otahuhu, Auckland, 1062, New Zealand