Shipping policy
Shipping Policy
Last Updated: February 2026
This Shipping Policy applies to all purchases made through the Trade Loka website.
1. Shipping Range
We currently ship within the Continental United States of America. We cannot ship to P.O. boxes, Alaska, Hawaii, military bases, or diplomatic locations.
2. Shipping Costs
Free shipping on all orders. All costs are clearly stated at checkout.
3. Order Processing and Delivery Times
- Order Cut-off Time: Our daily cut-off time is Monday to Friday 5:00 PM EST (Eastern Standard Time). Orders placed after this time or on weekends will be processed on the next business day.
- Processing Time: Orders are typically processed within 1-2 business days.
- Transit Time: The estimated transit time is 5-7 business days.
- Total Delivery Time: Therefore, the total estimated delivery time is 6-9 business days.
4. Shipping Process
We typically ship via DHL or FedEx. However, other couriers may be used depending on the destination. After your purchase, you will receive an email with tracking information.
All shipments are insured. If your package is lost or damaged, please contact our customer service team within 7 days of receiving your package.
5. Customs, Duties & Taxes
Please note that your order is being fulfilled from our international partners or our facility in New Zealand. While we cover shipping costs, any import duties, taxes, or customs fees incurred upon arrival in the destination country are the sole responsibility of the customer. Trade Loka is not responsible for delays caused by the customs department in your country.
6. Contact Information
For questions about your order or our shipping policy, please contact our customer service via:
Email: info@tradeloka.com
Office Address:
6 Nikau rd
Otahuhu, Auckland, 1062
New Zealand