Refund and Returns Policy
This Refunds and Returns Policy applies to all purchases made through the Trade Loka website.
Return Window
Customers in the United States may request a return within 30 days of delivery.
Accepted Returns & Exchanges
We accept returns for both defective and non-defective products.
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Exchanges: Exchanges are not accepted. If you need a different item, you must return your original purchase and place a new order.
- Product Condition: Products must be returned in new condition only to be eligible for a refund.
Shipping Methods and Fees
- Method: The return method is by mail.
- Return Costs: It is the customer's responsibility to pay for return shipping costs.
- Carrier: We recommend using a reliable carrier such as DHL or USPS with tracking.
- Restocking Fees: There are no restocking fees.
Return Instructions
- Notify Us: To initiate a return, email our customer service at info@tradeloka.com with your order number and the reason for your return.
- Wait for Approval: After reviewing your request, we will provide detailed instructions and authorisation. Do not send your return until you have received approval.
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Return Address: Send all approved returns to:
Trade Loka
30 N Gould St, Suite R,
Sheridan, Wyoming 82801
USA
Refund Processing
Once we receive your returned item, your refund will be processed within 7 days.
Exceptions to the Return Policy
The following items cannot be returned:
- Custom or personalised products
- Hygiene-related items (e.g., socks, underwear) unless unopened and unused
Legal Rights
This policy does not affect your statutory rights under applicable laws.
Contact Information
For more questions and help about returns and refunds, please contact our customer service via:
- Email: info@tradeloka.com
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Phone: +1 (213) 401-9045
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US Office Address: 30 N Gould St, Suite R, Sheridan, Wyoming 82801, USA
- Head Office Address: 6 Nikau rd, Otahuhu, Auckland, 1062, New Zealand
Questions?
Visit our Customer Help & FAQ Page